Terms & Conditions
Terms and Conditions
Effective Date: 20 June, 2025
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Welcome to Taylor Alexandra (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website www.thetayloralexandra.com products, and services. By accessing or using our site or purchasing our services both on our site and in person, you agree to comply with and be bound by these Terms.
1. Custom Suit Orders
All garments are made to measure and customised for each client. This process includes consultations, fabric selection, fittings, and tailoring. It is the client’s responsibility to provide accurate measurements or attend scheduled fittings. We are not liable for discrepancies due to incorrect measurements provided by the client.
2. Appointments & Trunk Shows
Appointments for trunk shows (in cities including but not limited to Sydney, Melbourne, Brisbane, LA & NYC) must be scheduled in advance. Changes or cancellations must be made at least 24 hours prior to the appointment time. Missed appointments may result in forfeited deposits.
3. Pricing & Payment
Prices for products and services are listed in AUD or USD depending on the region. A refundable deposit $100 is required to initiate a custom suit order. The balance must be paid in full before production commences.
Payment methods accepted include credit card, bank transfer, or any other method listed at checkout. All transactions are processed securely.
4. Turnaround Time
Turnaround for custom suits is typically 6–8 weeks from the date of the final fitting or confirmation of measurements. This may vary depending on fabric availability, production volume, or global events. You will be notified of any significant delays.
5. Shipping & Delivery
We ship domestically and internationally. Shipping fees and times will vary depending on your location. We are not responsible for delays caused by couriers or customs processes.
6. Intellectual Property
All content on this site including text, images, designs, branding, and trademarks are the intellectual property of [Your Business Name] and may not be used or reproduced without written consent.
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7. Refund Policy
Effective Date: 20 June, 2025
Due to the bespoke nature of our garments, we have a strict refund policy:
No refunds on Custom Garments, only store credits provided.
8. User Conduct
You agree not to use the site or services for unlawful purposes or in any way that might harm the business, reputation, or rights of the Company or other users.
9. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages resulting from your use of our services, website, or products. Our liability is limited to the value of the product or service purchased.
10. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the website or services after changes have been posted constitutes your acceptance of the new Terms.
11. Contact Us
If you have any questions about these Terms, please contact us at:
contact@thetayloralexandra.com
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